Frequently asked questions from our support
WHAT IS YOUR STANDARD TURNAROUND TIME?
Our Standard turnaround time after final approval before printing is 8 to 10 business days (Expedite shipping available).
IS THERE ANY WAY I CAN GET FASTEST SHIPPING?
Yes, we do offer expedite shipping plan which is 4 to 6 business days delivery with a small fee.
IS THERE ANY SPECIALS SERVICES, YOU OFFER?
We provide some special add-ons as per our customers printing and packaging needs, such as:
- Spot UV
- Debossing
- Embossing
- UV Coating
- Gold/Silver Foil
- Raised Ink Letters
- PVC Window Sheet
- Gloss & Matte Lamination
DO YOU OFFER WHOLESALE RATES?
Yes! We offer reasonable discounts for bulk orders, to re-sellers and to non-profit organizations.
WHAT MATERIALS DO YOU USE TO PRODUCE PRINT AND PACKAGING PRODUCTS?
We use high quality recyclable Kraft stock and Cardboard stock to produce print and packaging products. We have wide range of materials and we produce as per our customers demand.
HOW CAN I PROCESS MY ORDER?
Please follow steps listed below:
- Submit a quote request
- Upload or email us your artwork
- Approve the digital proof, we provide
- Once payment processed, the production of your order will start
DO YOU OFFER SERVICES, PLEASE LIST YOUR FREE SERVICES?
We do offer following free services with all print and packaging orders:
FREE Graphic Designing Assistance
FREE Shipping across USA
FREE Lamination
CAN I PRINT MY OWN ARTWORK?
Yes, you can send us your own artwork with mini 300dpi in ai, eps or psd editable file format.
DO YOU OFFER HARD COPY SAMPLES?
Yes! we make and provide prototype but there are some charges on top of quoted amount.
WHAT METHODS OF PAYMENT ARE ACCEPTED?
We accept all major credit cards, paypal, wire transfer and bank check.
WHICH PRINTING METHODS DOES YOUR COMPANY USE?
We use digital, offset and screen printing process with a skilled team of printers.
WHAT FILE FORMATS DO YOU ACCEPT?
We accept Ai, EPS, CDR, and PSD file formats with mini resolution of 300 dpi (Dots Per Inch).
